FAQs & Shipping

Do you have a store that I can come and visit?

At this stage, I run an online business only.

Can I come and collect my candle order?

If you are in Perth, contact me and we'll try to find a time for you to come and collect your order.  I am located in the Perth Hills, WA.

How long will it take to receive my candle order?

For Personalised Candles, please allow 3 days from receipt of payment for your candle to be finished, plus delivery time. I cannot guarantee Australia Post delivery times, but use the following as a general guide:

Express Post (Australia wide): 1 - 3 days* (outside WA, usually 2-3 days)
Parcel Post (WA): 2 - 7 days
Parcel Post (rest of Australia): 3 - 12 days

* For EXPRESS web sales - if you are buying a general candle and select "express post" in the checkout, please be aware that I will make every effort to get your candle in the mail as quickly as possible, but I cannot always guarantee same day dispatch. If you need your candle by a certain date, please let me know at the time of purchase and I can let you know your options for postage to make sure you receive it in time.

How do you send your candles?

I use Australia Post for all orders with a flat rate of $8.95 for regular post or $17.95 for express, anywhere in Australia. 

I take every care to make sure that you receive your personalised candle in the exact condition as I sent it. Your personalised candle is wrapped in tissue paper, bubble wrap and then in a heavy mailing tube or box. However, I can accept no responsibility for any poor handling by Australia Post which may cause any damage to your personalised candle while in transit.